Quick escape (ESC)

Help and support services

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Content warning This page involves descriptions and discussion of the experiences and impacts of domestic and family violence. Some survivors might find its content troubling.

Police or ambulance

Call 000 at any time if you are worried about your or someone’s imminent safety.

National Sexual Assault, Family and Domestic Violence Counselling Line

First point of call for access to all services across Australia (24 hours a day).

Phone: 1800 737 732
Web: www.1800respect.org.au

NSW Rape Crisis Centre

24/7 telephone and online professional counselling and support is available for anyone in Australia who has experienced sexual assault, domestic or family violence and their non-offending family members and friends.

Phone: 1800 424 017
Web: www.rape-dvservices.org.au

Women’s specialist services

Many specialist services offer outreach and counselling services for women still living with their partner. They sometimes also offer child specific services, and may even offer pet housing. Senior practitioners are able to assist women with safety planning and legal support, or just general advice.

More about services state by state here.

Daisy and Aurora smartphone apps

Two smartphone apps with details on local DFV services as well as the state and national helplines.

Download Daisy from Google Play or App Store.

Aurora is available now and free to download from the iPhone App Store and the Android Google Play Store.


Confidential crisis support line (24 hours a day).

Phone: 131 114 Web: www.lifeline.org.au

Women’s Legal Services

National network of community legal centres specialising in women’s legal issues providing advice, information, casework and legal education to women.

Web: www.wlsa.org.au/member

Family Advocacy and Support Service

Free legal and social supports to people affected by domestic and family violence in each state and territory.

Web: www.familyviolencelaw.gov.au/fass/ 

Family Violence Law Help

A national website for people wanting to understand the law related to domestic and family violence, family court proceedings and child protection.

Web: www.familyviolencelaw.gov.au

Penda financial services smartphone app

A free, simple to use smartphone app with national financial and legal information for women who have experienced domestic and family violence.

Web: www.penda-app.com


Emergency housing for pets of people who are seeking refuge from domestic violence.

Victoria Pets in Peril: (03) 9739 0300
Pets in Crisis: 1800 015 188
New South Wales RSPCA Safe Beds for Pets: (02) 9782 4408
Queensland RSPCA Pets in Crisis: 1800 811 811
Western Australia Safe Families Safe Pets: (08) 9300 0340
RSPCA Domestic Violence Scheme: 1300 2783 589
South Australia RSPCA: 1300 4777 222
Australian Capital Territory Domestic Violence Crisis Service: (02) 6280 0900
Northern Territory Dawn’s House: (08) 8945 1388
Tasmania S.H.E Pets Awareness program: (03) 6278 9090
RSPCA Safe Beds For Pets Program (03) 6244 3033


Information and support to help everyone achieve their best possible mental health

Phone: 1300 224 636
Web: www.beyondblue.org.au/get-support/get-immediate-support

National Debt Helpline

Free, independent and confidential financial counselling

Phone: 1800 007 007
Web: www.ndh.org.au

Medical services

Your GP can offer a wide range of emotional and medical support services, as well as access to Medicare-funded counselling.

Translating and interpreting

Access to an interpreter in your own language.

Phone: 131 450
Web: www.tisnational.gov.au

Kids Help Line

Telephone counselling for children and young people.

Phone: 1800 551 800
Website: www.kidshelp.com.au

Australian Childhood Foundation

Counselling for children and young people affected by abuse.

Phone: 1800 176 453
Web: www.childhood.org.au

Relationships Australia

Support groups, counselling and specialist programs for abusive and abused partners.

Phone: 1300 364 277
Web: www.relationships.com.au

Aboriginal-run services

Tangentyere Women's Family Safety Group: www.tangfamilyviolenceprevention.com.au

Djirra: https://djirra.org.au/

Hey Sis: www.heysis.com.au

Family Violence Legal Service Aboriginal Corporation SA: www.fvlsac.org.au

Kimberly Community Legal Service: www.kcls.org.au/history

NPY Women's Council: www.npywc.org.au/what-we-do/domestic-and-family-violence

Alice Springs Women's Shelter: http://asws.org.au

Tennant Creek Women's Refuge https://tcwr.org.au

Indigenous Women's Legal Program: http://www.wlsnsw.org.au/l…/indigenous-womens-legal-program

Waltja: www.waltja.org.au